Returns and Refunds Policy
Thank you for choosing Brigadeiro Brasileiro for your brigadeiro purchase. We take pride in crafting delicious brigadeiros with the finest ingredients. To ensure the quality and safety of our products, we have established this Brigadeiros No-Returns and No-Refunds Policy.
As a company committed to food safety and quality, we do not accept returns or issue refunds for our brigadeiros. This policy is in place for the following reasons:
Why No Returns and No Refunds?
a. **Food Safety: Brigadeiros are perishable items that require proper storage and handling. Once they leave our facility and are in your possession, we cannot guarantee their safety or quality due to potential exposure to temperature changes, contamination, or mishandling.
b. **Quality Assurance: To maintain our high-quality standards, we carefully inspect all brigadeiros before they are shipped or picked up. Accepting returns could compromise the integrity of our products.
c. **Health and Safety: We prioritize the health and safety of our customers. Accepting returns could pose a risk of foodborne illness or allergen cross-contamination.
Reading Product Care Instructions:
Before enjoying your brigadeiros, we strongly recommend that you carefully read and follow the product care instructions provided with your order. These instructions are designed to ensure the best taste and quality of our brigadeiros. Failure to follow these instructions may impact the product's taste and texture.
While we do not accept returns or issue refunds for brigadeiros, we are committed to addressing any issues or concerns you may have with your purchase. Please contact our customer support team within 1 day of receiving your order if:
a. Your order arrived damaged or incomplete.
b. There was an error in your order.
c. You believe the product you received is not as described on our website.
In such cases, we will work with you to find a suitable resolution, which may include a refund or a replacement of the affected items.
How to Contact Us:
If you have any questions or need assistance, please contact our customer support team via e-mail at info @ brigadeirobrasileiro.com
We appreciate your understanding of our Brigadeiros No-Returns and No-Refunds Policy. Our primary goal is to provide you with the finest brigadeiros and exceptional customer service. Remember to read and follow the product care instructions for the best experience. If you have any concerns or require assistance, please do not hesitate to reach out to us.
By making a purchase with Brigadeiro Brasileiro, you acknowledge and agree to abide by this Brigadeiros No-Returns and No-Refunds Policy. We look forward to serving you and providing you with delicious brigadeiros for your enjoyment.